Pune: Tata Power, India’s largest integrated power company, has always been committed to providing value-added services to its consumers backed by innovation. Keeping this philosophy in mind, Tata Power became the first power utility to launch WhatsApp for addressing all queries and concerns for customers of Mumbai. For the ease and convenience of consumers, this service will be available round-the-clock through WhatsApp number +91-7045-116-237.
Tata Power’s WhatsApp service will provide a holistic customer experience by quick resolution of consumer queries and concerns. In addition to WhatsApp services, customer concerns and queries are also being addressed on social media channels like Twitter and Facebook on a real-time basis.
Commenting on the launch, Ashok Sethi, COO and executive director, Tata Power, said, “Tata Power has always been a step ahead in bringing value-added services to the consumers. The introduction of WhatsApp service will revolutionise customer service and strengthen the relationship between the company and customers. In a fast-paced technology-driven world, Tata Power pioneered to become the first power utility to provide these services to our customers with the best-in-the-class experience, at their fingertips and hassle-free. Tata Power is confident that it will prove to be a great addition to their overall stakeholder experience.”