TCS Positioned as a Leader in Intelligent Process Automation by Everest Group
MUMBAI : Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS) has been recognized as a Leader in Everest Group’s PEAK Matrix® for Intelligent Process Automation (IPA) Solutions, for the third consecutive year[1].
The report highlighted TCS’ transformation approach and wide range of solutions that leverage its Machine First™ Delivery Model (MFDM™), integrated operations, and partner ecosystem. Highlighted as a key strength is TCS Cognix™, its AI-driven human-machine collaboration suite, which leverages multiple technologies to help enterprises achieve their desired business goals. TCS’ sustainability solutions leveraging AI/ ML technologies to track the enterprise’s Sustainable Development Goals were also cited as strengths. According to the report, customers lauded TCS’ breadth of talent, strong internal COEs, partnership ecosystem and customer objective alignment.
“Progressive enterprises are adopting an AI-powered intelligent automation approach to seamlessly integrate the latest technology with data and operations, to accelerate the digital transformation agenda,” said Ashok Pai, Global Head, Cognitive Business Operations, TCS. “Our leadership position in this report reflects our vision to build resilient, future-ready enterprises through sustainable digital transformation.”
TCS’ IPA offerings cover enterprise business process automation across consulting, assessments, solutioning, implementation and support. These offerings provide scale and speed to customers’ automation programs utilizing both proprietary and partner solutions. They leverage TCS MFDM which gives technology the first right of refusal and augments human capabilities. MFDM’s future-proof architecture helps enterprises leverage the power of all technologies, from robotic to cognitive processing, to enable superior business outcomes.
TCS MFDM is operationalized through Cognix. Cognix unlocks the immense value that lies at the intersection of business process, IT infrastructure, and applications layer and orchestrates the digital technology ecosystem. It contextualizes solutions by harnessing knowhow from the vast expanse of customer operations. Cognix helps realize a configurable enterprise enabling organizations to achieve a competitive edge through cognitive operations.
TCS has built proprietary IPA capabilities in maturity assessments, benchmarking, process mining, generative and conversational AI, intelligent document processing, and AI-based recommendations/decision systems, sustainability, citizen development, workflow processing and API integration. These IPA solutions are designed to cater to all stakeholders and multiple process areas such as finance and accounting, procurement, HR, supply chain, customer experience. The solutions also cater to industry-specific processes like customer retention in telecom, meter to cash in utilities, warranty claims in insurance, pharmacovigilance in life sciences and product onboarding in retail.