DARPG Facilitates Collaboration Between Governments of Manipur and Jammu & Kashmir for Enhanced e-Service Delivery and Promotion of Unified Service Delivery Portals in Manipur

he Department of Administrative Reforms and Public Grievances (DARPG) has undertaken the National e-Governance Service Delivery Assessment (NeSDA) Way Forward with the aim to saturate e-services and promote the utilization of unified service delivery portals. Through their monthly NeSDA way forward publication, DARPG actively encourages States/UTs to enhance their e-service delivery capabilities and promote the provision of e-services through a unified service delivery portal with the objective of promotion of faceless and suo-moto entitlement based delivery of services to bring citizens and Government closer using technology.

Jammu & Kashmir’s commendable progress in e-governance, as evidenced by the provision of 1120 e-services and achieving 100 percent service delivery through their unified e-UNNAT platform, has served as a source for replication and dissemination of e-services in Manipur. On a request from the Government of Manipur, DARPG coordinated 2-days of meetings on February 19-20, 2024 between Senior Officials of Government of Manipur and Government of Jammu & Kashmir in strengthening the unified service delivery portal of Manipur. Senior Officials of MeITY and DARPG also participated in the 2-day deliberations. Following extensive discussions, the roadmap for improvements and increase in e-services in Government of Manipur was formulated. Government of Manipur aims to enhancing its e-governance infrastructure to improve public service delivery efficiency, to significantly expand its online service portfolio, from 35 to 150 in the first phase covering the Departments of Revenue, Home, Industry & Commerce, Social Welfare, PWD and PHED. By broadening the scope of online services, Manipur aims to enhance accessibility and efficiency, thereby improving the overall experience for citizens interacting with government agencies. The collaborative efforts between Manipur and Jammu & Kashmir have resulted in the development of a comprehensive roadmap. The roadmap ensures that efficiency, accessibility, and user-friendliness in the evolution of Manipur’s e-governance infrastructure.