Dorsett Wanchai & Dorsett Mongkok Win the 2020 Travellers’ Choice Award By TripAdvisor for Exceptional Hospitality
The COVID-19 has definitely affected many people in one way or another, but it hasn’t stopped the two sister hotels – Dorsett Wanchai and Dorsett Mongkok, Hong Kong from achieving more. Last week, both hotels saw their hard work being paid off when they were announced the award-winners of the 2020 Travellers’ Choice Award by TripAdvisor, the world’s largest travel platform.
The annual award recognizes the top 10% of hotels that perform exceptionally well in the hospitality businesses based on a large volume of positive travellers’ reviews received globally and verified by TripAdvisor in the past year.
“Despite tourism industry being heavily impacted by COVID-19, our commitment to serving our guests with genuine hostility has never once been shaken by the pandemic. Winning this award has a special meaning for us this year. Not only does it assures our guests that we are still a trusted place to stay, it also proves that nothing is impossible with a passionate heart.
Therefore, I want to take this moment to thank all our guests for their support and to the hotel staff for doing a marvelous job in keeping guests safe and well during these extremely challenging times. We wouldn’t have achieved this without the trust of our guests and the full support from our people,” said Ms Anita Chan, General Manager of Dorsett Wanchai and Dorsett Mongkok.
New Normal, New Measures under COVID-19 at Dorsett Hotels
At Dorsett, the safety and well-being of the guests and staff has always been our top priority.
In the past few months, we have been taking cautious steps to upgrade our safety measures. We have partnered with Ecolab and use their medical grade disinfectant; we also incorporate technology to increase cleaning and disinfecting efficiency, such as the AI vacuum cleaner and AI thermal scanner. We have also launched a new foodpanda menu to enhance our in-room dining experience, and a vending machine fully-stocked with sanitizing amenities and daily necessities to provide convenience for in-house guests.
“We are better prepared than ever in face of the pandemic in Hong Kong. When you are ready to travel again, we are ready to serve you at Dorsett,” said Ms Chan.