Grundfos India launches ‘SmArt Serv’, a mobile app to enhance customer service

Chennai: Grundfos India, one of the leading manufacturers of intelligent and energy efficient pumps, today launched a mobile application called ‘SmArt Serv’. This service app provides an effective way of getting service support for any Grundfos product.

Through this app, one can locate the nearest service provider, fill in the details of the complaint/request, attach a picture of the pump/system and raise a service request. An acknowledgement of the request will be received within four hours. For digital pumps, the service provider will try to fix the problem online by providing remote assistance. For other pumps, the service provider will deploy one of the service engineers to the site. Normally, the complaints / requests will be resolved within three days.

The SmArt Serv app also enables one to:

· Easily track the status of the complaint / request

· Escalate late response

· Get a service report and quotation for spare parts

· Provide feedback on the service

SmArt Serv app is available on iOS, Android and Windows. This user-friendly mobile app can also be installed on a desktop computer.

Throwing light on such a customer centric app, Saravanan Panneer Selvam, Chief Sales Officer, Grundfos India, said “The philosophy behind Grundfos Service has always been to provide a little extra. The launch of the SmArt Serv app is yet another effort to strengthen our commitment to providing fast and transparent service support to our customers”.