Madurai: As part of its efforts to support the communities during COVID-19, HCL, a global conglomerate, has upgraded the COVID-19 District Command Centre in the city in partnership with SUHAM Trust.
The Centre, which was previously operated manually, has now been modernized, automated, and relocated to a new infrastructural space. Mr. Subbaraman, Vice President, HCL Technologies and Mr. Thirumurugan, Operational Director, HCL Technologies formally handed over the District Command Centre to Dr. Anees Sekar, I.A.S., District Collector, Madurai at the Madurai Collector Office premises.
From operating as a single source for the district’s live data to addressing citizens’ issues, the District Command Centre will play an important role in day-to-day operations and COVID management efforts.
It is a next-generation setup with calls routed through the cloud, enabling agents to respond to citizen queries from a geographic location. Modernization efforts by HCL also include IT equipment support and infrastructure upgrade at the District Command Centre.
HCL has earlier supported the frontline workers from the health department, Government Rajaji Hospital and the Police Department of Madurai with PPE kits, hand gloves and masks. HCL also provided medical equipment to upgrade the 27-bedded SUHAM Community Hospital in the city earlier this month.
About HCL: Founded in 1976 as one of India’s original IT garage start-ups, HCL is a pioneer of modern computing with many firsts to its credit, including the introduction of the 8-bit microprocessor-based computer in 1978 well before its global peers. Today, the HCL enterprise has a presence across varied sectors that include technology, healthcare and talent management solutions and comprises three companies – HCL Infosystems, HCL Technologies and HCL Healthcare. The enterprise generates annual revenues of over US $ 10.5 billion with more than 176,000 employees operating across 50 countries. For further information, visit www.hcl.com
Thanking HCL for its support, Dr. Anees Sekar, I.A.S., District Collector in Madurai said, “We appreciate HCL coming in to assist with the modernization of the District Command Centre. The Centre will be able to serve the citizens of Madurai in a much more effective manner because of the technology upgrade and refurbished infrastructure and will support with express resolution for their problems and grievances. I always endorse the idea of a public-private partnership that brings in professionalism, accountability, and transparency in the system, which in turn drives successful community development initiatives.”
Shri. S. Thirumurugan, Head, HCL Technologies, Madurai, “A significant part of HCL’s COVID response efforts has been to leverage technology solutions to help improve and strengthen public services for the citizens. Our technology and infrastructure modernizations efforts at the District Command Center include a state-of-the-art Cloud Telephony System that can be scaled up quickly to meet any surge in call volume. Additionally, the entire command center operations can be managed remotely while making live performance measurement and monitoring easy. We strongly believe this setup will help the district officials to respond to the community grievances in a faster and better way. SUHAM Trust is our long-standing partner and together we have taken an important step to improve the lives of the residents of the city.”