Hyderabad: Heritage Foods, the leading dairy company that matched changing consumer tastes won big at the India Food Safety Summit Awards 2019 in Delhi. The company is awarded as the ‘Best Customer Service Provider of the Year’ for the transformation brought in the way consumers are served by the company. Second award for ‘Technology Innovator of the Year’ for the technology advancements brought in by the company in seamless integration of milk procurement from farmers to delivering fresh and nutritious milk to consumers.
The award was received by Mr. J Samba Murthy, Head Diary Division from the hands of honourable FSSAI Chairperson Ms. Rita Teaotia at an award function held at Hotel Taj Vivanta in New Delhi on 6th of Dec’19.
India Food Safety Summit is one of its kind summit in India, that brings the entire ecosystem of the Food Safety and Food Processing industry of F&B manufacturers, regulators, analytical services and testing companies and consultants on one platform to network, gain insights, share knowledge and discuss the best practices in food quality and safety systems with FSSAI’s instrumentation standards and changes.
Commenting on the occasion, Mrs. Brahmani Nara, Executive Director, Heritage Foods Limited, said, “We are delighted to receive this award from India Foods Safety Summit, which is the symbol for food safety in the country. This made us proud as our team efforts at Heritage Foods are recognised at this prestigious summit. We have always believed in ‘customer first policy’ and lived up to it. The company has delivered milk & milk products even when there were floods.
‘’Heritage Foods’s new initiative to engage customers through social media and other innovative ways has really brought in enough traction in the minds of consumers on the quality of products the company delivers. This has acted as a feedback mechanism for bringing new products and also product advancements’’
She further added, “Heritage Foods was always at the forefront of adopting advanced technologies in the dairy sector, be it in manufacturing, seamlessly connecting procurement of milk from farmers to delivering nutritious milk to consumers, and digitisation of payments to our farmers.”