Infosys Positioned as a Leader in IDC MarketScape: Worldwide B2B Commerce Services for Industrial Manufacturing 2021 Vendor Assessment

Bengaluru: Infosys (NSE, BSE, NYSE: INFY) has been positioned as a Leader in IDC MarketScape: Worldwide B2B Commerce Services for Industrial Manufacturing 2021 Vendor Assessment (Doc #EUR148242121, October 2021). The study highlights Infosys’ industry know-how, proven B2B digital commerce expertise, and ability to streamline B2B commerce operations for its clients through the Infosys Digital Store services solution.

For the study, the IDC MarketScape assessed and analyzed eight IT service providers based on their scope of engagement, deep digital commerce expertise, and ability to deliver projects related to B2B business models. Infosys was recognized for its extensive capabilities in helping industrial manufacturing clients in their B2B transformation initiatives. According to the report, “Infosys has invested significantly over the past several years to bolster its capabilities in helping industrial manufacturing clients in their B2B transformation initiatives. Investments related to its B2B commerce capabilities include acquisitions in digital customer experience (e.g., Blue Acorn iCi) and digital design studios (e.g., WONGDOODY) to deliver human-centric experiences as well as in consulting and implementation capabilities related to Salesforce (e.g., Fluido, Simplus).”

Further, the IDC MarketScape’s evaluation highlights Infosys’ strengths, including the following:

Infosys has a comprehensive set of prebuilt solutions based on strategic partners as well as its own IP dedicated to the needs of the B2B industrial manufacturing domain
A significant share of Infosys’ project services business comes from projects with clients in industrial manufacturing, which accordingly plays into domain expertise for this industry
Infosys has strong industry domain know-how in industrial manufacturing and proven project experience related to B2B digital commerce
Stefanie Naujoks, Research Director, Manufacturing Insights Europe, at IDC, “Infosys has strong industry domain know-how in industrial manufacturing and proven project experience related to B2B digital commerce. Client reference interviews in particular revealed that clients appreciate Infosys’ flexibility and ability to scale and excellent feedback with regards to client relationship and account management.”

Jasmeet Singh, Executive Vice President and Global Head of Manufacturing, Infosys, said, “The recognition by the IDC MarketScape exemplifies our continued investments in transforming B2B and B2B2C commerce operations for our industrial manufacturing clients. We will leverage our digital commerce and digital experience expertise along with partner solutions to effectively address the commerce requirements of industrial manufacturers. Our capability to bring together consulting, technology and business process management provides our industrial manufacturing clients with an accountable and dependable commerce transformation partner.”

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