JAGSOM to Host International Conference on Service Excellence “Convergence 2020”

Bengaluru: Jagdish Sheth School of Management (formerly known as IFIM Business School), the leading management school with AICTE, NBA and AACSB accreditation has recently been ranked in global QS World University Rankings is organising “Convergence 2020”. It is an international conference focused on service excellence. The event will be hosted virtually on 18th and 19th of December. Revolving around the theme of “Winning through Service Excellence: Theory and Practice”, Convergence 2020 will see participation from eminent academicians, researchers, and practitioners from across the world.

With this two-day conference, JAGSOM aims to present a forum for sharing knowledge, stimulating fresh ideas, research as well as applicable solutions on service excellence in this new era of technology, especially in an emerging economy such as India. It will focus on key aspects of the service sector, such as design and innovation, quality and productivity, co-creating services with customers, access-based services in a sharing economy, and bring the convergence of technology and services to the forefront. The sessions lined up in the conference will also provide an opportunity to deliberate on real-time solutions to the challenges faced by various industries functioning in the service arena.

Speaking about the conference, Prof. Parasuraman, Pro Vice-Chancellor of Vijayabhoomi University, says, “Convergence 2020 is the inaugural international event being hosted by the newly named Jagdish Sheth School of Management (JAGSOM). Focusing on the timely theme of service excellence, it includes keynote addresses and panel discussions by some of the leading service scholars from around the world, in addition to paper presentations by service researchers. It promises to offer important new insights for academics as well as practitioners.”

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