Monash University: Student satisfaction remains strong at Monash University

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Despite another challenging year of disruptions related to the pandemic, satisfaction with the quality of education and learning increased among Monash University students in 2021.

In the 2021 QILT Student Experience Survey (SES) results released yesterday, Monash’s performance improved from 2020 to 2021. The University recorded increases in all indicators in the undergraduate student experience with the quality of the overall educational experience increasing by 9.6 percentage points to 70 per cent in 2021, up from 60.4 per cent in 2020.

The University saw the biggest improvement in learner engagement and learning resources, despite a sector-wide decline in these categories represented in the SES report. Teaching Quality indicators at Monash returned to almost pre-COVID levels, signifying the overall student experience at Monash remained stable after a challenging pandemic period.

Monash invested heavily in digital platforms, education and teaching, and introduced new initiatives to support students in the face of unprecedented challenges. The University developed online examination systems that are now regarded as best practice and sought after globally. An inaugural November intake helped students progress and the University created personalised study plans for thousands of students.

The Academic Safety Net supported students alongside other initiatives to improve students’ sense of belonging at Monash. The University’s independent student survey revealed that enhanced orientation and campus reactivation events increased incoming students’ sense of belonging at Monash in 2021.

We will continue to enhance all aspects of teaching and learning for our students and support our inspiring educators to innovate and engage our students.

President and Vice-Chancellor, Professor Margaret Gardner AC, said the University achieved much success throughout 2021 and student satisfaction remained high.

“Monash is strongly committed to providing a rich on-campus student experience. In response to the COVID-19 pandemic, and taking into account the deeply challenging experiences of our students, Monash implemented significant changes in learning, teaching and assessment,” Professor Gardner said.

“Through the dedication and resilience of our students and educators, we were able to significantly enhance on-campus and online learning, and conduct assessments remotely. This will continue to shape the way we plan for, and enhance, the student experience into the future.”

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