RDD operationalizes ‘Jan Nigrani App’; a mobile centric grievance redressal application
JAMMU : The Department of Rural Development and Panchayati Raj, in an attempt towards facilitating citizens with a digital platform to lodge their complaints, has operationalized its mobile centric grievance redressal application ‘Jan Nigrani App’.
The Jan Nigrani App is an internet based solution for reporting and resolving grievances by the residents of the Jammu and Kashmir against various schemes of the department. The app has been developed as an e-Governance initiative to provide a 24X7 platform to the citizens for redressal of their grievances.
Furthermore, the mobile App would connect the citizens and the officials via single platform, where a grievance once registered against a specific scheme would automatically be mapped to the concerned authority for it’s redressal.
The app would also facilitate accurate reporting of grievances using customized scheme specific input forms to ensure minimal rejections on account of incomplete information.
The application has been set at the block level with a seven day time slot to redress any particular grievance. It will also check bogus or false complaints and can be downloaded from Google and play store of android software.