Tata Consultancy Services recognised as leader in Workplace Services PEAK Matrix Assessment


Mumbai: Tata Consultancy Services (TCS), (BSE: 532540, NSE: TCS) a leading global IT services, consulting and business solutions organisation, has been recognised as a leader and star performer in the Everest Group PEAK Matrix for Workplace Services 2017 report1.

The report cited TCS’s “strong delivery capabilities, technology partnership network and internal IP and tools” as key strengths, along with “consistent and meaningful investments” to align to clients’ next-generation workplace requirements and “strong customer proof points”.

“Progressive organisations across the world are using digital technologies to reimagine the workplace to make it more agile, flexible and collaborative and ultimately deliver a superior end-user experience,” said Krishna Mohan, global head, IT infrastructure services, and deputy head, cognitive business operations, TCS. “This independent, third-party validation of our leadership status is a reflection of the success we have had with our digital workplace services and the value our clients see in partnering with us in their workplace reimagination journeys”.

TCS’s IT infrastructure services, which include digital workplace services, represents one of the fastest-growing parts of the company, with revenue of more than $2.8 billion in FY2017 (year ending March 31) and a five-year compound annual growth rate (CAGR) of 22 percent. With a full range of digital workplace services, spanning service desk support, desk side support, mobility/BYOD solutions, and desktop virtualisation, TCS has performed exceedingly well in this arena. Its services are further differentiated by TCS’s investments in AI-powered agents to provide location-aware support, ignio™ (TCS’s cognitive automation solution for enterprises) and a strong technology partnership network.

The report recognises TCS as the star performer for having the strongest top quartile performance on a year-on-year basis across both market success and delivery capabilities.

“TCS’s consistent in-house investments in building IP and partnership networks, coupled with a scaled global delivery engine, have enabled it to demonstrate top-quartile growth in a highly competitive market,” said Chirajeet Sengupta, partner, Everest group.

“New technologies have disrupted the end-user outsourcing market, introducing a new generation of workplace services that are experience-based and measured on delivering business productivity to the end-user community in the enterprise. This transformation is enabled by TCS’s experience in delivering business value by leveraging our deep contextual knowledge of customers’ business and expertise in analytics, self-service, IoT, and automation,” added Mr Mohan.

1 Everest Group, Workplace Services – Market Trends and PEAK Matrix™ Assessment: “End Users are no Less than Customers!,” by Ashwin Venkatesan, Bharath Reddy, Chirajeet Sengupta, Mukesh Ranjan, Nikhil Tyagi, and Yugal Joshi, July 2017.

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