TCS a Leader in Cognitive and Self-Healing IT Infrastructure Management Services: NelsonHall

Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS), a leading global IT services, consulting and business solutions organization, has been recognized as a Leader in the NelsonHall NEAT for Cognitive and Self-Healing IT Infrastructure Management Services[1].

TCS’ substantial investments in intellectual property in support of automation, AI and ML, including the Machine First™ Delivery Model (MFDM™), autonomous infrastructure, digital value broker, ignio™, Mobitio, and cognitive service desk, were highlighted as key strengths. The report goes on to say that TCS is committed to further enhance cognitive business operations by bringing MFDM, agile, analytics and cloud together to drive business outcomes for the customer. Additionally, TCS’ company-wide talent transformation program to re-skill for digital, positioning on Business 4.0™ and innovation (i.e. TCS Pace Port™) to drive customer transformation programs, and CoEs in support of ignio, ML, AI, NLP/NLU, bots/chatbots, and cognitive assistant, were identified as strengths.

“Progressive enterprises are increasingly deploying automation and AI, making their core IT infrastructure agile, flexible and self-healing, to improve user experience and accelerate digital transformation,” said Krishna Mohan, Deputy Head, Cognitive Business Operations, TCS. “This recognition as a Leader for the second consecutive year, is a reflection of the increasing adoption and success of TCS’ MFDM, our innovation efforts, capabilities in intelligent automation and AI, and our industry-leading customer satisfaction scores.”

TCS’ cognitive IT infrastructure offerings include:

Agile and Intelligent Data Center: Intelligent, serverless and container edge computing platform, AI-powered full stack monitoring, MFDM, next-gen DC transformation.
Business Aligned Cloud Services (Managed Cloud Services): Cloud Counsel – digitized cloud candidature assessment toolset, Cloud Mason to rapidly define, design and deploy cloud foundational platforms, Cloud Migration Factory, Cloud Modernization and Cloud Exponence – a multi-tenant cloud management platform.
Digital Value Broker (SIAM): Orchestrates the whole capability from managing providers’ SLAs to integration and delivery.
Cognitive Enterprise Networks (Managed Network Services): Network digitization, vertical solutions and TCS NaaS Cloud
The company’s service desk offerings include:

Digital Service Desk and Smart Workplaces (Service Desk and EUCS): Mobitio (enterprise mobility platform), SAMUHA (enables hybrid IT operations through AI & ML), LINA (virtual assistant) and KNADIA (conversational AI/ML capability).
ignio (Automation Platform): TCS’ award-winning cognitive automation software that has a unique capability to blend artificial intelligence, machine learning, and advanced software engineering to make enterprise IT resilient and self-healing. It uses its context awareness to pre-empt problems and autonomously resolve a lot of the incidents that do occur.
Others: Assessment, implementation and managed services around any third-party platform preferred by the customer.
“TCS’ MFDM approach is at the core of Cognitive Business Operations, with a clear focus on AI-Ops, self-healing, bots, predictive and preventative analytics, cloud, and self-help to enable clients’ business outcomes and further enhance UX,” said John Laherty, Senior Research Analyst, NelsonHall.

“With our MFDM approach backed by expertise in digital technologies, a comprehensive set of cognitive solutions, investments in intellectual property, and alliances with leading technology providers, we are helping customers reimagine their IT operations and achieve their business objectives,” added Krishna Mohan.