TCS Named a Leader in Cognitive & Self-Healing IT Infrastructure Management Services by NelsonHall

MUMBAI : Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS), a leading global IT services, consulting and business solutions organization, has been recognized as a Leader in the NelsonHall NEAT for Cognitive and Self-Healing IT Infrastructure Management Services1, for the third year in a row.

TCS’ substantial investments in intellectual property to drive its AI/ML and automation agenda, such as TCS Cognix™, ignio™, Machine First™ Deliver Model (MFDM™) and Cloud Exponence, was highlighted as a key strength. The report highlights TCS’ commitment to further enhance cognitive business operations by bringing together automation, agile, analytics, and cloud to drive superior business outcomes for enterprises. Additionally, TCS’ company-wide talent transformation program for digital re-skilling, its Service Reliability Engineering approach, and extensive partnerships with cloud hyperscalers such as AWS, Azure and GCP, were identified as strengths.

“As enterprises accelerate their digital transformation journeys, a key area of focus is to enhance operational resilience by building a digital core that supports secure, autonomous and anywhere operations. They are pursuing their AIOps vision by applying intelligent automation to realize business value faster, enhance the experience, and drive innovation,” said Ashok Pai, Global Head, Cognitive Business Operations, TCS. “Our leadership position in this assessment is a recognition of our vision, strategy and investments aimed at developing future-ready and differentiated offerings, and demonstrated ability to deliver superior business outcomes for our customers.”

TCS helps enterprises accelerate their digital transformation agendas with TCS Cognix, an AI-driven human-machine collaboration suite. Powered by MFDM, Cognix unlocks the immense value that lies at the intersection of IT infrastructure, applications and the business process layer. It uses an ecosystem of pre-built, configurable, and reusable digital solutions called value builders, which are contextualized by harnessing know-how from a vast expanse of customer operations. Cognix helps realize a configurable enterprise enabling organizations to achieve a competitive edge through cognitive operations.

Cognix provides a comprehensive benchmarking and maturity assessment framework that measures business performance and the cognitive maturity of operations, and provides recommendations to achieve best-in-class performance. The suite includes:

Cognix for Agile Infrastructure – Helps enterprises manage their core IT systems in a highly autonomous manner, while also modernizing digital infrastructure. It delivers agile, resilient, and scalable operations. Some examples of value builders are a container maturity analyzer, Edge orchestrator, infrastructure stack deployer and system security qualifier.

Cognix for Workspace – Creates intuitive, immersive, and intelligent workspaces, a key to delightful employee experiences. It comes with an array of easy-to-deploy, modular and scalable value builders that bring together multiple digital levers to enable zero-touch IT, build a next-gen workplace, and enhance employee experience. Value builders include cognitive virtual assistants, experience analytics, a user segment analyzer, and proactive endpoint remediator.

Cognix for Networks – Focuses on transforming enterprise networks into cloud-native and business-responsive networks. It seeks to provide best-in-class business-centric network transformation solutions, improving quality of experience, increasing business agility, and reducing total cost of ownership. Notable solutions include TCS Network as a Service (TNaaS) – a single pane of glass for management and monitoring across enterprise networks, Intelligent Network Operations Center and Hybrid Network Test Factory.

“TCS’ MFDM approach is at the core of Cognitive Business Operations, with a clear focus on AI-Ops, self-healing, bots, predictive and preventative analytics, cloud, and self-help to enable clients’ business outcomes and further enhance UX,” said John Laherty, Senior Research Analyst, NelsonHall.

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