TCS Named a Leader in Multi-Process Human Resources Outsourcing Services by Everest Group

Mumbai: Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS), a leading global IT services, consulting and business solutions organization, has been positioned as a Leader in the Everest Group PEAK Matrix® for Multi-Process Human Resources Outsourcing (MPHRO) Services1.

According to the report, TCS has been on a strong growth trajectory and has a balanced client portfolio across all major geographies and proven capability to manage large and complex deals with transactional as well as judgment-intensive processes in scope. It highlights that TCS has heavily in next-generation technologies and has successfully operationalized RPA, chatbots, and analytics in its service delivery.

Cited as a key strength is TCS CogniX™ for HR – an Al-driven human-machine collaboration suite, powered by its Machine First™ Delivery Model (MFDM™). The report goes on to say that the company’s ability to combine HR consulting, technology, and HR operations makes it a one-stop-shop for many clients looking for end-to-end HR transformation services.

“The global pandemic has changed the HR landscape in innumerable ways, accelerating the adoption of Business 4.0™ behaviors. CHROs are leveraging automation, AI and analytics to engage with and effectively harness organizational talent, as well as make the HR operations resilient, adaptive and innovative,” said Ashok Pai, Global Head, Cognitive Business Operations, TCS. “Our leadership position in this assessment is a recognition of our vision, comprehensive portfolio of offerings, innovative solutions and the resultant market success.”

TCS works with the world’s leading corporations, making their HR operations resilient and adaptable and helping them embrace business innovation to advance their growth and transformation agendas. TCS’ end-to-end offerings across consulting, technology and operations span the entire hire-to-retire cycle.

Powered by the Machine First model, TCS CogniX for Human Resources is an AI-driven human-machine collaboration suite, designed to bring a transformational shift in the way enterprises access, engage, and harness organizational talent. It integrates and orchestrates multiple digital technologies such as AI/ ML, advanced analytics, intelligent automation, and platform solutions and contextualizes solutions to industries and know-how from a vast expanse of HR operations to realize a configurable enterprise.

TCS CogniX for HR carries a vast collection of ‘Value Builders’ – pre-built, configurable, reusable digital solutions that bring together multiple digital levers to address specific business KPIs. These solutions are easy to deploy, modular and scalable to address the varying needs of the CHRO organization. The suite’s Value Builders include a Cognitive Talent Sourcer, HR on the Go (an AI-driven Virtual HR assistant), Recruitment Analytics and Personalized Employee Experience.

TCS CogniX for HR is well positioned to accelerate digital journeys for customers. It has helped deliver consumer-like employee experiences, improved employee productivity, optimized cost/hire processes, increased learning effectiveness, and enhanced payroll accuracy/ timeliness for leading enterprises across the globe.

“TCS’ investments in CogniX suite, among other things, have contributed to its Leader position on the MPHRO PEAK Matrix®,” said Anil Vijayan, Vice President, Everest Group. “TCS is helping enterprises drive HR transformation and operate efficiently by placing technology at its core, supported by its consulting and HR operations expertise. Its superior client relationships along with investments in technology and partner ecosystem place it well for continued success.”

“With our deep domain and contextual knowledge, sustained investments in research, innovation and partnerships, we are well positioned to address the needs of purpose-driven HR organizations and help them drive superior business outcomes,” added Ashok Pai.