TCS Named a Leader in the 2021 Gartner Magic Quadrant for Managed Workplace Services, Asia Pacific

Mumbai: Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS), a leading global IT services, consulting and business solutions organization, has been named a Leader in the Gartner Magic Quadrant for Managed Workplace Services, Asia Pacific[1]. TCS is the only service provider to be recognized as a Leader in the report.

The report profiles nine leading vendors to enable sourcing, procurement and vendor management leaders to select the right providers for their needs. MWS is centered on delivering a digital workplace experience to end users, so that organizations can leverage their digital dexterity in the development of new digital business services.

“The pandemic has disrupted the traditional ways of working and fortified the need for a digital workplace for superior employee experience. Enterprises need to carve digital workplace strategies incorporating AI, automation and cloud at the core while reimagining their operating model to promote secure borderless workplace practices,” said Ashok Pai, Global Head, Cognitive Business Operations, TCS. “We believe being positioned as a Leader in this report is a recognition of our vision and strategy, and our ability to deliver holistic digital workplace transformations consistently at scale.”

TCS offers a comprehensive portfolio of consulting-led services across the workplace services value chain and leverages Secure Borderless Workspaces™ (SBWS™), its transformative operating model to enable touchless, intelligent, agile, and digital operations that deliver superior business outcomes.

TCS CogniX™ for Workspace is an AI driven human-machine collaboration suite, powered by TCS’ Machine First™ Delivery Model (MFDM™) that helps enterprises create intuitive, immersive, and intelligent workspaces – a key to delightful employee experiences. It comes with an array of easy-to-deploy, modular and scalable value builders that bring together multiple digital levers and enable zero-touch IT, the next-gen workplace and enhanced employee experience. Some examples of these value builders are cognitive virtual assistants, experience analytics, a user segment analyzer and a proactive endpoint remediator.

SBWS allows organizations to take full advantage of their talent ecosystem to maximize business opportunities. It encompasses a wide range of human functions, including infrastructure, talent management and employee engagement; processes, tools, and governance mechanisms; and collaboration and engagement practices to enable companies to realize the potential of the new world of work.

TCS’ Smart Meetings solution helps transform the meeting experience for remote working employees with comprehensive services, full lifecycle support and global coverage. It includes integrating business applications to help drive productivity, enterprise voice enablement using direct routing, meeting room experiences, adoption, and change management with 24*7 managed support.

TCS also ensures seamless adoption of digital workplace initiatives within enterprises through solutions such as TCS Office 365 Engage – a curated, personalized, and gamified adoption cum learning platform that curates the learning journey based on the Office 365 usage pattern, role, activities, and geography. Its subtle gamification elements make it more interesting to explore Office 365. ​

“Digital transformation in a post-pandemic world has meant the resetting of context for our clients, their businesses and their people. For TCS, this has meant stepping up to enable our customers to provide safe, secure, contactless workplace operations by way of SBWS and cloud services – ensuring at the very first, business continuity, automation, performance, and minimal disruption. Our employee-centric digital workplace solutions have improved agility and remote work efficiency for our clients, helping us participate in their revised strategy and recovery process,” said Ashok Krish, Global Head, Digital Workplace, Microsoft Business Unit, TCS.

Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

 

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