TCS Positioned as a Leader in the 2021 Gartner Magic Quadrant for Managed Workplace Services, Europe

Mumbai: Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS), a leading global IT services, consulting and business solutions organization, has been named a Leader in the Gartner Magic Quadrant for Managed Workplace Services, Europe,1 for the second consecutive year.

The report profiles 19 leading providers in Europe to enable sourcing, procurement and vendor management leaders to select the right partner in this changing market. MWS is centered on delivering a digital workplace experience to end users so that organizations can leverage their digital dexterity in the development of new digital business services.

“European organizations have been at the forefront of embracing digital transformation. An engaging and collaborative workplace culture is central to the success of these initiatives. TCS is partnering with customers to holistically reimagine their workplaces and transform them from being location- and device-centric to being borderless, global, immersive and collaborative,” said Ashok Pai, Global Head, Cognitive Business Operations, TCS. “We believe being positioned as a Leader in this report is a testament to our investments in research and innovation and capabilities in contextualizing solutions based on clients’ environments to deliver digital workplace transformations.”

TCS offers a comprehensive portfolio of consulting-led services across the workplace services value chain and leverages Secure Borderless Workspaces™ (SBWS™), its transformative operating model to enable touchless, intelligent, agile, and digital operations that deliver superior business outcomes.

TCS CogniX™ for Workspace is an AI driven human-machine collaboration suite, powered by TCS’ Machine First™ Delivery Model (MFDM™) that helps enterprises create intuitive, immersive, and intelligent workspaces – a key to delightful employee experiences. It comes with an array of easy-to-deploy, modular and scalable value builders that bring together multiple digital levers and enable zero-touch IT, the next-gen workplace and enhanced employee experience. Some examples of these value builders are cognitive virtual assistants, experience analytics, a user segment analyzer and a proactive endpoint remediator.

SBWS allows organizations to take full advantage of their talent ecosystem to maximize business opportunities. It encompasses a wide range of human functions, including infrastructure, talent management and employee engagement; processes, tools, and governance mechanisms; and collaboration and engagement practices to enable companies to realize the potential of the new world of work.

TCS’ Smart Meetings solution helps transform the meeting experience for remote working employees with comprehensive services, full lifecycle support and global coverage. It includes integrating business applications to help drive productivity, enterprise voice enablement using direct routing, meeting room experiences, adoption, and change management with 24*7 managed support.

TCS also ensures seamless adoption of digital workplace initiatives within enterprises through solutions such as TCS Office 365 Engage – a curated, personalized, and gamified adoption cum learning platform that curates the learning journey based on the Office 365 usage pattern, role, activities, and geography. Its subtle gamification elements make it more interesting to explore Office 365. ​

TCS Pace Port™ Amsterdam is an innovation hub that brings together a collaborative ecosystem of startups, technology partners, and academia to drive innovation and transformation for TCS’ clients in areas such as digital workplace. Its Innovation Showcase is a premiere immersive presentation zone where guests are invited to explore possibilities in their industries. TCS contextualizes its digital workplace solutions to specific customer context and demonstrates it here as a first step of any engagement.

“Companies are realizing that the digital workplace in a post pandemic era needs a significant ground-up reimagination of the employee experience value chain, all the way from onboarding, collaboration, employee engagement, and talent management, to cybersecurity and wellness. TCS’ portfolio of new-age digital workplace solutions helps companies embark on this journey, transforming the workplace culture and increasing the remote work productivity,” said Ashok Krish, Global Head, Digital Workplace, Microsoft Business Unit, TCS.

Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

 

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