Mumbai: Tata Consultancy Services (TCS), (BSE: 532540, NSE: TCS) a leading global IT services, consulting and business solutions organization, has been ranked number 1 for customer satisfaction in France in the Whitelane Research 2020 IT Sourcing Study, Europe’s largest independent survey of IT service providers.
The survey ranked 29 IT service providers based on responses from more than 160 CxOs and senior decision makers of the top IT spending organizations in France. It investigated 480 unique IT sourcing relationships as well as more than 300 cloud sourcing relationships to assess service providers on nine key performance indicators along service delivery, relationship, commercial and transformation.
TCS was ranked number one by its clients for the second consecutive year, with an overall satisfaction score of 82%, compared to the industry average of 71%. It also received the highest scores across Innovation, Service Delivery Quality, Account Management Quality and Business Understanding.
Rammohan Gourneni, Country Director, TCS France, said, “We are pleased to receive this recognition for our customer-centricity, innovation focus, and delivery excellence. These attributes and our sustained investments in talent development, research and innovation, intellectual property and building localized domain capabilities across industries have made us the preferred growth and transformation partner to our French customers.”
“TCS is ranked number 1 in France in our extensive Customer Satisfaction survey for the second year in a row,” said Jef Loos, Head of Sourcing, Whitelane Research, “In a very challenging business environment, TCS growth’s in the French market remains strong and consistent and this first position demonstrates the long-term engagement of TCS for its customers, and its capabilities, flexibility and agility in supporting their digital transformation.”
Present in France since 1992, TCS currently partners with over 80 leading French corporations in their growth and transformation journeys, including 18 of the CAC40. Over the last few years, TCS has made sustained investments in France and opened delivery centers in Paris-Suresnes, Lille and Poitiers, offering customers local support and access to TCS’ deep expertise. Earlier this year, TCS was also recognized as a Top Employer in France by the Top Employers Institute.
Whitelane Research is an independent organization which conducts extensive European IT sourcing studies, as well as hosts events across the continent. In addition to publishing its annual Europe-wide report, Whitelane Research also publishes individual country-specific reports throughout the year.