TCS Ranked Number One in Customer Satisfaction and Business Understanding by Leading UK Companies
Tata Consultancy Services Was Positioned Highest with an Overall Satisfaction Score of 85 Percent in a Nationwide Survey of 250 CxOs of Top IT Spending Enterprises by Whitelane Research
Mumbai: Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS), a leading global IT services, consulting and business solutions organisation, has been ranked Number One in customer satisfaction in the UK in an independent survey of leading enterprises by Whitelane Research, for the sixth time. TCS’ customer satisfaction scores were 11% higher than other large IT consultancies in the UK.
The survey ranked 34 IT and cloud service providers based on responses from 250 CxOs of the largest IT spending organisations in the UK, based on their performance, customer satisfaction levels and delivery quality. It evaluated over 600 unique IT sourcing relationships as well as more than 800 cloud sourcing relationships.
TCS was ranked at the top position by customers in the UK with an overall satisfaction score of 83%, significantly ahead of the average score of 72%. Among the 9 key performance indicators, TCS was ranked number one in business understanding, scoring 80% (vs an average of 75%) and in-service delivery quality, scoring 83% (vs an average of 73%). Additionally, TCS scored 68% in innovation and 69% in proactivity, 6% and 2% above average respectively.
The independent survey also measured customer satisfaction by IT domains, in which TCS was named number one in application development, maintenance and testing (83%), data centre, managed infrastructure and hosting (88%) and end-user services (85%), well above the industry average by 9%, 19% and 15% respectively.
“We have been partnering with leading enterprises in the UK, helping them achieve their growth and transformation aspirations, leveraging our deep contextual knowledge, investments in innovation and intellectual property, and expertise in digital technologies,” said Amit Kapur, Country Head, TCS UK and Ireland. “We are delighted to receive this recognition from an independent third-party organization. It reflects our customer-centricity and the dedication of our employees.”
“This is a great achievement for TCS as it achieves top IT Services Provider in the UK for the sixth time,” commented Jef Loos, Head of Sourcing Research Europe, Whitelane Research. “The last year has brought great change and challenge for every kind of business. The role of IT service providers such as TCS remains integral to supporting businesses through this ongoing period of uncertainty and helping them to succeed in this new world of work.”
TCS is among the largest IT service providers in the UK with roughly 19,000 employees and is a significant contributor to the UK economy and to local community initiatives across the country. TCS was recently listed among the top 25 Best Companies to work for in the UK and among the Best Companies in the Consultancy Sector.