TCS Recognized as a Leader in Intelligent Process Automation Solutions for the Second Consecutive Year by Everest Group

MUMBAI : Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS) has been recognized as a Leader in Everest Group’s PEAK Matrix® for Intelligent Process Automation (IPA) Solutions, for the second consecutive year .
The report highlighted TCS’ transformation approach that leverages its Business 4.0™ framework, consulting services, Machine First™ Delivery Model (MFDM™), as well as its domain and contextual knowledge. TCS’ flexible as-a-Service offerings, leveraging both proprietary and third-party solutions, were cited as key strengths. The report emphasized that TCS Cognix™, its AI-driven human-machine collaboration suite, which contains numerous pre-built, configurable, and reusable solutions, covers a wide range of industries and business functions. Additionally, it mentioned that customers lauded TCS’ commitment to the ownership of business goals.
“Intelligent automation promises immense possibilities to speed-up digital transformation and derive exponential value across every business function. Enterprises are partnering with TCS to adopt a holistic organization-wide automation strategy and human-machine collaboration paradigm to realize their full potential in business model innovation, experience, and purpose-driven growth,” said Ashok Pai, Global Head, Cognitive Business Operations, TCS. “Our leadership position in this report is a recognition of our vision, continued investments in innovation, and the resultant market success.”
TCS’ IPA offerings cover enterprise business process automation across consulting, assessments, solutioning, implementation and support. These offerings provide scale and speed to our customers’ automation program utilizing both proprietary and partner solutions. They leverage TCS MFDM which gives technology the first right of refusal and augments human capabilities. MFDM’s future-proof architecture helps enterprises leverage the power of all technologies, from robotic to cognitive processing, to enable superior business outcomes.
TCS MFDM is operationalized through Cognix. Cognix unlocks the immense value that lies at the intersection of business process, IT infrastructure, and applications layer and orchestrates the digital technology ecosystem. It contextualizes solutions by harnessing knowhow from the vast expanse of customer operations. Cognix helps realize a configurable enterprise enabling organizations to achieve a competitive edge through cognitive operations.
TCS has built proprietary IPA capabilities in maturity assessments, benchmarking, process mining, conversational AI, intelligent document processing, and AI-based recommendations/decision systems. These IPA solutions are designed to cater to all stakeholders and multiple process areas such as finance and accounting, procurement, HR, supply chain, customer experience. The solutions also cater to industry-specific processes like customer retention in telecom, meter to cash in utilities, warranty claims in insurance, pharmacovigilance in life sciences and product onboarding in retail.
“TCS has been positioned as a Leader in Everest Group’s PEAK Matrix® for Intelligent Process Automation solutions in 2022. TCS’ Cognix suite includes packaged cognitive automation solutions for a range of industries and business functions. Its large set of advisory frameworks and implementation accelerators for automation and broad solution portfolio, combined with its flexible as-a-service offerings, have contributed to its success,” said Ashwin Gopakumar, Practice Director, Everest Group.