TCS Recognized as a Leader in the IDC MarketScape for Intelligent Automation Services in Asia-Pacific

Mumbai: Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS), a leading global IT services, consulting and business solutions organization, has been recognized as a Leader in the IDC MarketScape for Intelligent Automation (IA) Services in Asia-Pacific[1].

According to the report, “… (TCS’) Machine First™ approach to and integrated framework for enterprise transformation ensures that IA, in all its forms, is a central part of transformation initiatives across the breadth of enterprise operations.” It goes on to say that “TCS also delivers with its functionality and offerings, delivery model effectiveness, customer service strategy and delivery, and innovation and R&D.”

“As a precursor to their growth and transformation, enterprises are looking to reimagine their operational core, making it leaner, more resilient and future-proof through the innovative use of intelligent automation to augment human capabilities. An enterprise-wide Machine First approach helps organizations synergize, innovate, transform and achieve accelerated market success,” said Ashok Pai, Global Head, Cognitive Business Operations, TCS. “This position as a Leader is a recognition of our vision, strategies, comprehensive portfolio of intellectual property and our capabilities in AI and automation.”

TCS’ Intelligent Automation offerings leverage MFDM™ and cover business processes, infrastructure services and the application lifecycle. The services portfolio includes consulting, assessments, solutioning, implementation and support.

Infrastructure automation services span the workspace, networks and Agile infrastructure – data center, Edge and hybrid IT. TCS’ Business Process Automation solutions span the entire spectrum of automation technology covering both robotic process automation as well as cognitive processing of workflows, languages, documents, images, and conversations. These automation solutions include an overarching layer of AI and ML solutions around a data foundation to support analytics and decision-making. These solutions are designed to cater to all stakeholders across business areas such as finance and accounting, procurement, HR, supply chain, customer experience, as well as industry-specific processes like utilities meter to cash, KYC and AML in BFSI, telecom order to activate, airline baggage tracking and passenger experience.

TCS’ MFDM philosophy is operationalized through Cognix™, an AI-driven human-machine collaboration suite that accelerates digital transformation using an ecosystem of pre-built solutions. TCS Cognix unlocks the immense value at the intersection of business processes, IT infrastructure, and applications layer, and orchestrates the digital technology ecosystem. It also contextualizes solutions by harnessing know-how from the vast expanse of customer operations. TCS Cognix helps realize a configurable enterprise, enabling organizations to achieve a competitive edge through cognitive operations.