TCS Wins Salesforce Innovation Award for Powering Equifax UK’s Customer Experience Transformation
Mumbai: Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS), a leading global IT services, consulting and business solutions organization, announced that it has won the 2020 Salesforce Partner Innovation Award in the Media Industry category for helping Equifax UK deliver enhanced customer experiences.
With TCS’ support, Equifax UK has transformed its business to engage customers more effectively, streamline consumer workflows and integrate Equifax’s contact center into a Customer Relationship Management system using Salesforce Service Cloud.
TCS has been a preferred partner to Equifax since 2004 and has helped Equifax transform its legacy case management platform to meet the data regulatory requirements under stringent timelines in the UK and EU region.
TCS’ Salesforce practice helps customers maximize their Salesforce investments by using it as a platform for innovation, to enhance customer and employee experiences, build proactive service models and drive superior business outcomes. Using its extensive technology expertise and deep industry knowledge, TCS supports global Salesforce implementations, legacy CRM modernizations and migrations, CX transformations, contact center and service optimization, CPQ and quote-to-cash, analytics and visualization, and MuleSoft integrations.
“We are honored to receive the Salesforce Partner Innovation Award 2020 for helping to drive Equifax’s digital transformation. With our deep contextual knowledge and rich Salesforce Service Cloud experience, we helped Equifax enhance consumer experience. We are pleased to enable a simplified and modernized approach for Equifax, making them a torch bearer in customer centricity and innovation,” said Kamal Bhadada, President, Communications, Media and Information Services, TCS.
“At Equifax, our commitment to compliance and operational excellence during this transformational programme was paramount. We are thrilled to have TCS as our partner in this transformation journey whose dedicated Salesforce practice and its Global Alliance helped us overcome several challenges to make us successful. Many Congratulations to TCS for winning a Salesforce Partner Innovation Award as it is a testament to your resilience and adaptability,” noted Stephen Cohen, Head, Enterprise Architecture, Equifax.
“It’s inspiring to see Partner Innovation Award winners such as TCS drive success for customers by using Salesforce as a platform for innovation,” said Tyler Prince, Executive Vice President, Worldwide Alliances & Channels, Salesforce. “Now more than ever, companies need to accelerate their digital transformations—and trusted partners can elevate success for customers across industries.”
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