The Impact of Generative AI on Human Resource Management Research and Practice: Recent Discoveries

Aston University, in collaboration with leading scholars in the UK, Europe, Canada and USA, has undertaken a comprehensive assessment of the potential implications of generative Artificial Intelligence (AI) on Human Resource Management (HRM) and how it can shape the field.

The study found Generative AI, such as Chat GPT, showcases valuable capabilities that can revolutionise practice, research and methodologies linked to HRM.

Researchers say the rapid developments in AI mean it is very good at generating disruptive ideas, opening avenues for developing new theories and research designs, measures and data analysis methods and offering guidance on ethical research, amongst others.

However, they also found limitations due to constrained training data. At times, the AI generated too many, too few or ambiguous recommendations. Additionally, it can inadvertently repeat past methodological errors and provide overly broad ethical recommendations.

Professor Pawan Budhwar, Associate Deputy Vice Chancellor International at Aston Business School and co-author of the report, said:

“We found that while generative AI is a valuable complementary tool, it cannot replace the nuanced judgment of experienced researchers.

“The researchers emphasise the need to “trust, but verify”, echoing the words of former US President Ronald Reagan.

Professor Prasanta Dey, professor in Operations and Information Management at Aston Business School and co-author of the report, said:

“In a world increasingly influenced by AI technologies, the study underscores the importance of responsible integration of generative AI in HRM practices and research.

“While the AI offers promising capabilities, it is crucial to balance its potential with ethical considerations, transparency, and human expertise.”