TTBS offers Smartflo solution to Vidyamandir Classes to boost its contact center performance

The pandemic resulted in tremendous impact on many industries and one of them is the education sector, which have experienced rapid digital change and transformation. Tata Tele Business Services, India’s leading digital services provider of connectivity and cloud-based solutions, has offered its Smartflo solution – an advanced Cloud Communication suite to Vidyamandir Classes (VMC).

Over the years, Vidyamandir Classes have positioned themselves as the one of the top leading coaching institutes and have garnered themselves with the success in IITJEE & NEET. VMC not only ensures knowledge but also build an environment that inspires the students’ potential and their inherent caliber. As to be more efficient during the pandemic, VMC’s requirement was to ensure a scalable, secure, and cost -effective solution to handle and operate their online campaigns to extract enquiries in a structured way for their business as most of its employees were working from their homes.

Tata Tele Business Services (TTBS) offered their advanced Smartflo cloud communication suite to Vidyamandir Classes as per their preferences and requirement leading to hassle free contact center setup for consultation and admission teams, student support teams, automatic call distribution and skill- based routing. An IVR tree was established for VMC councilors and employees, a facility of recording and monitoring customer audit was ensured by TTSL.  Smartflo Solution also ensured payment reminder calls to students and 24*7 Counsellor availability, intelligently routing calls to counsellors on their mobile’s as per their shift calendar.

 

Mr. Aditya Kinra, Vice-President, Tata Teleservices said, “Smartflo is an anytime, anywhere, flexible suite of cloud communication solutions that optimizes connectivity, helps businesses to build their operational resilience and enables them to deliver superior customer experiences across channels. With its comprehensive and advance features, it is well equipped to fulfil the emerging needs of the company and add value to the business.”

 

With a quick set-up, zero installation charges and no capex investment, Smartflo solution provides an uptime guarantee of 99.5% backed by TTBS 24X7 managed service capabilities and trust, ensuring uninterrupted business continuity.

Mr. Prashant Singh Satyajit, Head – Tele Sales, Vidyamandir Classes said “At a coaching center like ours, we need to handle diverse telephonic queries from students and invest in outbound campaigns to generate more business. TTBS Smartflo’ s comprehensive suite gave us intuitive features to make these processes more efficient and manageable. We are glad to join hands with TTBS at the right time when our potential customers needed wide support from our team. We have successfully managed to push our boundaries with extensive lead generation with the help of Smartflo communication suite.”

TTBS provided customizable campaign flows that could be fed back to IVRs as well as portal rights for enriched customer experiences while ensuring enterprise-grade security and reliability.

TTBS’s Smartflo solutions comes with host of features like:

  • Intelligent routing of customer calls to the best of agents/employees
  • Voice to Text conversion with keywork mapping
  • Call sentiment analysis to understand your customers better
  • API integration with all enterprise applications to get a single customer view
  • Quality checks of customer interactions through live call barge-ins
  • Analytics and reports to get insights and enhance your business outcomes
  • On demand scalability without additional Capex
  • In-build Enterprise Grade security and reliability

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