UJ’s Cutting-Edge WhatsApp Chatbot Elevates Student Engagement and Support
In an era where digital communication is essential, the University of Johannesburg (UJ) constantly seeks innovative ways to bridge the gap between applicants, students, and the university. Embracing this ethos, UJ has launched a WhatsApp integrated chatbot, tailored exclusively for the university community. This is another testament to the university’s commitment to be at the forefront of innovation in the higher education sector.
WhatsApp, the globally acclaimed messaging app, has emerged as a powerful tool for personal communication. Extending its capabilities by linking it to the UJ chatbot (called MoUJi), the university offers applicants and students instant answers to most questions they may have, 24 hours a day. During office hours, the Call Centre will also be available to assist via WhatsApp with enquiries if clients would like to chat with a person.
Key Features of the UJ WhatsApp Chatbot
By launching the WhatsApp chatbot, the university takes a bold step towards harnessing the power of modern communication tools to elevate support for online enquiries.
Instant Answers: Applicants and students can receive immediate responses to a wide array of general queries.
Application Guidance: Easily obtain information on the application process, ensuring a smooth transition into university life.
Effortless Registration: Navigate the registration process seamlessly with guidance and insights.
Financial Clarity: Get detailed information on financial matters, making financial planning stress-free.
Residence Assistance: Access valuable information related to university housing options and requirements.
Personal Data Verification: Verify and update personal contact details effortlessly.
Admission Status: Check academic and residence admission statuses with a few simple clicks.
Timetable Access: Stay organised with convenient access to class and assessment timetables.
Assessment Insights: Stay informed about assessment results and progress.
Financial Transparency: Access financial statements and track financial records with ease.
Graduation Information: Stay updated on graduation-related details and requirements.
Self-Service PIN Reset: Applicants can autonomously reset their login PIN, eliminating the need for Call Centre assistance.
The new WhatsApp chatbot marks another stride in the university’s journey of embracing innovative technology to support our community and students. As the higher education sector continues to evolve, this initiative serves as a testament to the university’s dedication to remain at the forefront of progress, shaping a future where technology is used to connect people and propel the university to greater heights.