Workshops on Sagar Setu App Aimed at Improving Maritime Efficiency

Sagar Setu has achieved integration with all 13 major ports and 41 non-major ports of India. The details of major ports and non-major ports are given in Annexure-I.

Sagar Setu application has garnered a base of over 21,000 users spread across diverse geographic regions within India. The sector wise details of user/Stakeholder using the Sagar Setu application is at Annexure-II. These users are port authorities, service providers like shipping agents, terminal operators, Customs House Agents (CHAs) Importers/ Exporters etc. The number of users, state wise including Andhra Pradesh is at Annexure-III.

The Benefits of Sagar Setu are as below:

1. Real Time Data Exchange enabling the following in the long term:

1. A single platform to perform all core activities for importers, exporters, customs brokers, and freight forwarders;
2. end-to-end functionality for performing self-clearance digitally and online transactions with custodians;
3. providing a level playing field for all relevant stakeholders, both large and small;
4. complete domestic tracking of shipments with notifications at each stage;
5. real-time information on activities;
6. enhanced transparency in government-to-business relations and ease of doing business;
7. reduced costs and timeframes for the execution of trade and logistics operations; and
8. paperless transactions for all stakeholders, along with business intelligence reporting and data analytics.

1. The visibility of operation is indicated stakeholder wise, as detailed below:

1. Ports & Terminal Operators: All 13 major ports (with their Terminal Operating System, TOS/ Port Operating System, POS) and 41 non-major ports are integrated with National Logistic Portal Marine (NLP-M). Almost all terminal operators at major ports have been onboarded.
2. Customs: Integration with Indian Customs Electronics Gateway (ICEGATE) streamlines the electronic exchange of data and information between customs and ports.
3. Port Health Organisation (PHO) module: PHOs can approve and issue certificates using the PHO module, and notifications will be sent to port officials. Requests for Free Pratique and Health Declaration Certificates to PHOs at ports are available through Sagar Setu.
4. Mercantile Marine Department (MMD) module: Real-time and online information exchange regarding vessel detention and release is available to MMD inspectors, port authorities, and other stakeholders.
5. Indian Railways: Messages from Sagar Setu are integrated with Frieght Operations Information System (FOIS) for sharing voyage registration, Electronic Verified Gross Margin (eVGM), berth allotment, container pendency, and bulk pendency.
6. Unified Logistics Interface Platform (ULIP): Multiple messages are integrated between ULIP and Sagar Setu.
7. Directorate General of Lighthouses and Lightships (DGLL): The DGLL module has been developed and provides information on lighthouse dues payment status on Sagar Setu.
8. Banks: Multiple banks have been onboarded in Sagar Setu for Business to Government Transactions (B2G) transactions. Sagar Setu also plans to implement Business to Business (B2B) transactions on its platform.

1. Improving Port Operations and Efficiency:

1. 1. 98 messages have been integrated over NLP-M, providing the Ministry of Ports, Shipping and Waterways (MoPSW) with visibility into key port operations metrics and monitoring efficiency.
   2. The processes for PHO free pratique and health declaration forms have shifted entirely from manual to NLP-M, leading to a much reduced process time of five hours at most major ports.
   3. With the data available in Sagar Setu, insights can be provided regarding vessel approval times, voyage tracking, and crew and cargo details, which can enable ports to improve their turnaround times and ensure greater transparency.

In the fiscal year 2024, there were close to 69 Lakhs message exchanges on Sagar Setu. The total value of financial transactions processed on the Sagar Setu platform amounted to INR 12,000+ crores.

The details of message exchange port/state wise including Andhra Pradesh are at Anneure-IV

A 24/7 Sagar Setu Helpdesk team operates to offer both operational and technical assistance. On an average around 1300 queries and issues are reported. The predominant issues reported by users are as under :

1. Challenges encountered with the exchange of Electronic Data Interchange (EDI) files;
2. difficulties related to the integration with Customs (ICEGATE);
3. problems with the receipt of COPRAR (Container Pre-arrival Report) messages; and
4. various lesser application-related issues, including those concerning user registration and login, payment processes, etc.

The average time to resolve an issue is around 4 days.

A series of workshops and training programs have been organized, featuring key events such as Conference Room Pilot sessions in August 2022, Port Feedback sessions in August 2023, and a User Acceptance Testing (UAT) Demo session in September 2023. In addition to these scheduled events, bespoke sessions are also offered on an as-needed basis to educate users about the Sagar Setu application. Tailored sessions are regularly provided upon the request of stakeholders, including Port Authorities, regulatory bodies, and shipping agents, to ensure they are well-versed in using the application. Furthermore, routine weekly and monthly meetings with the nodal officers from various trade associations are held to discuss and resolve any issues that users may encounter during their operations. Sagar Setu also offers a range of user guides and video tutorials that are readily accessible to the general public.

Conducting workshop/training is a periodic and continuous exercise.

Annexure-I

Details of Major and Non Major ports of India onboarded on Sagar Setu.

List of Major Ports onboarded on Sagar Setu:                                             

List of Non-Major Ports onboarded on Sagar Setu:

Annexure-II

Details of sector wise Stakeholders using the application:         

 Annexure-III

Number of Users, state-wise using Sagar Setu app:

Annexure-IV

Message exchanges (During FY24):