University of Liverpool receives positive feedback from National Student Survey

Results from the 2023 National Student Survey (NSS) indicate that the University is scoring highly with students in a number of areas, including learning resources, student voice and learning opportunities.

The NSS is commissioned annually by the Office for Students (OfS) and invites final year undergraduates for feedback about their courses and their wider experience of university life.

Preliminary analysis of the University’s 2023 results show we are scoring well in a number of areas compared to other Russell Group institutions, including:

Third (from 23 published institutions) for how well library resources have supported students’ learning
Fourth for student voice which includes the opportunities our students have to feedback on their course, feeling those opinions are valued, and understanding how we act on that feedback
Fifth for how well our courses develop knowledge and skills needed for the future
Unlike in previous years, there is no overall satisfaction rating for the University. This question, alongside others, has been removed from the mandatory questions asked in the 2023 NSS in England. There were changes to both the question set and the scale of responses this year, meaning that universities are unable to directly compare their progress against previous results.

Commenting on the University’s preliminary results Vice-Chancellor, Professor Tim Jones, said: “I’m delighted to see that we have scored positively in many areas of the new NSS, particularly as the results reflect important strengths around listening to our students, providing a quality learning environment and enabling good learning opportunities.

“As a University our focus is on providing academic quality whilst supporting the wellbeing of our students, providing a good experience and preparing our students for the future and it is fantastic to see those strengths coming through clearly in our students’ feedback. Everyone in our university community shapes the experience which our students have with us and I’d like to share my thanks to all colleagues for their efforts, as well as the 4,000 plus students who took the time to share their views by taking part in the survey.”

Pro-Vice-Chancellor for Education, Professor Gavin Brown, added: “Although we cannot compare our results to those we received last year, we have gained some useful new insight, and an encouraging number of our subject areas – including English, Accounting and Pharmacology – have scored 100% in key areas such as how good teaching staff are at explaining things and our students feeling free to express their ideas, opinions, and beliefs.

“I’m looking forward to addressing the feedback we’ve received and making sure we continue the hard work – already underway – to give students the best possible experience here at the University of Liverpool.”